Morpheus Frequently Asked Questions

To help you get you started with Morpheus, we've put together a list of our most commonly asked questions below.

How do I connect the Morpheus band to my phone?

First: Do not connect to the band through your phone’s Bluetooth settings

Instead, select “Connect” within the Recovery Test and the Morpheus band will appear. If you don’t see the Morpheus band listed as an available device, make sure you turned the band on by pressing the power button once. The LED light on the external face of the band will flash green when its turned on.

If you’re still not seeing the band appear after you select “Connect”, adjust the band placement to ensure the best possible skin contact. We recommend using the inside middle of your forearm or the outside middle of your calf.

What's the best way to get help using Morpheus?

Whether you have a question that needs answering, want to share your Morpheus success story with other Morpheus users, or want to request a feature, we're here to help!

If you have any questions about things like:

Morpheus connection issues
Using other devices with Morpheus
Shipping inquiries
Or really
anything else…

You can click here to contact support  directly or use our support ticket system within the Morpheus app.

To use our support ticket system, simply open Morpheus, click on the main nav. button and then click on "support"

If you want to discuss training topics, get feedback from other Morpheus users, share your own success stories, etc., then feel free to use the Morpheus Facebook User group

Please note: we ask that you avoid posting support questions on the Morpheus User’s Facebook group.

The purpose of this group is to connect Morpheus users and provide a platform for sharing experiences using the app. However, it’s not the most effective or quickest way for us to help you, so please reach out to us via email or through our support ticket system —we respond to all messages that reach our inboxes and are happy to work with you.

How do I connect Morpheus to my Garmin device?

Morpheus can pull both sleep and activity data from Garmin devices. From the settings tab, select “Tracking” and choose “Garmin” from the dropdown menu. When you return to the home screen, a browser window will pop-up asking you to sign into your Garmin account.

You must complete the Garmin account sign in process to give Morpheus permission to access your Garmin data.

Keep in mind that Garmin does not update its data in real time, so you may notice a delay in data reporting until Garmin shares its info with the Morpheus app.

For the most up-to-date reporting, open and sync your Garmin device within the Garmin app before opening the Morpheus app.

Note that in order for a device to be used during a workout, it must be a Bluetooth device capable of connecting to the phone. Most Garmin heart rate monitors and watches use ANT+ and do not support Bluetooth. This means they can't send your heart rate to your phone for Morpheus to use during a workout.

At this time, Morpheus does not have the ability to import workout data that was done without the Morpheus app. This is a feature that will be added in the near future.

Why is my recovery band losing connection when I train?

If your band disconnect, or seems inaccurate, during a training session, most often it’s because the band is out of range of your phone or it's losing flush contact with your skin. If the band loses contact with your skin, the app will continue to look for the band. If it can't re-establish a connection within 30 seconds, it will prompt you to connect to another device.

It’s important to understand that the Recovery Band is an optical sensor, making it less accurate during high-intensity, high-speed movements with frequent changes in direction.

While its primary use is to measure your daily recovery, the band can be used during low- or moderate-intensity training sessions.

For days when you train at higher intensities and require greater range from your phone, we recommend using a Bluetooth chest strap. While any Bluetooth strap will work, our recommendation is the Polar H10.

If you're using a Bluetooth chest strap, make sure it's secure and wet the electrodes to ensure it has a strong connection.

After I take my recovery test, what do the numbers on the slider mean?

Once you complete the recovery test using your Morpheus band, you'll then be asked to complete a short questionnaire.

If you're connected to a sleep tracker, you'll see your number of hours slept displayed on the slider. If necessary, you can manually adjust this.

If you see "no sleep detected" then this means your sleep tracker did not send any data to Morpheus and you can manually input how many hours you slept.

When rating your sleep using the slider scale, lower scores correspond to worse sleep quality and higher scores correspond to better sleep (e.g. a score of 1 would indicate the worst possible sleep, while a score of 5 would indicate the best possible sleep).

To rate your soreness, select lower scores for less soreness and higher scores for more soreness (e.g. a score of 1 would indicate no soreness, while a score of 5 would indicate the most soreness).

What do I do if my Morpheus band doesn't seem to be holding a charge?

If your band is charging properly, you should see a solid red LED light on the front of the band. When the band is turned on, this front LED will appear green and you’ll see three flashing LED’s on the back of the band.

If these lights do not appear when charging or wearing the band, charge it in a wall outlet for 24 hours to reset the sensors.

If this doesn’t solve the issue, reach out to our head of support, Teena Christman, at [email protected] and she’ll work with you to find a solution.

I think I found a bug in Morpheus, what should I do?

If you happen to find a bug in Morpheus (something that isn't working right) the fastest way to help us fix it is to submit a bug report. You can do this within the Morpheus app by using two fingers to swipe from right to left.

This will pull up a box that lets you select "Report a Problem" and tell us what went wrong.

Your bug report will be delivered directly to our mobile developers and help them get it fixed. While they’re excellent at solving app bugs, they’re not so great at answering training or support questions… so be sure to use the email or support tickets for those.

If you'd like to submit a feature request or some other suggestion, you can also do this by selecting "Suggest an improvement." We review all suggestions and appreciate the feedback!

Where can I find the Morpheus User Guide and Recovery Program?

To get the complete guide to getting started with Morpheus, click the link below to download the Quick Start User Guide. 

This guide will walk you step-by-step through the process of setting up your account, taking your first recovery measurement and making sure you're getting the most out of Morpheus.

You can also download the 30-day Recovery Reset program by clicking on the link below. This program was designed to help you accelerate your recovery in just 30 days by using Morpheus to guide your training and get your body into the recovery zone.